Al-Madina General Store Website: https://almadinageneralstore.com/ Email: info@almadinageneralstore.com Phone: 03165119081
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7-Day Return & Refund Policy
At Al-Madina General Store, we value your satisfaction and strive to provide a seamless shopping experience. If you are not fully satisfied with your purchase, you may return your order within 7 days of receiving it, subject to the conditions outlined below.
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Eligibility for Returns 1. Items must be returned within 7 calendar days from the date of delivery. 2. Products must be: • Unused and in the same condition you received them. • In their original packaging with all tags, labels, and accessories included. 3. The following items are non-returnable & non-refundable (unless defective): • Personal care items (e.g., creams, lotions, beauty products). • Undergarments or hygiene-related products. • Sale/discounted items or promotional bundles.
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Return Process 1. To request a return, contact us at: • Email: info@almadinageneralstore.com • Phone: 03165119081 2. Provide your order number, product details, and reason for return. 3. Our team will review your request and guide you through the return process. 4. Customers are responsible for the shipping cost of returning the product, unless the product was delivered damaged or defective.
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Refunds • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. • If approved, refunds will be processed within 7–10 business days via your original method of payment. • Shipping charges (if any) are non-refundable.
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Damaged or Defective Items • If you receive a defective, damaged, or incorrect item, please report it within 48 hours of delivery with supporting photos/videos. • We will arrange for a replacement or issue a full refund, including shipping costs.
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Exchanges • Exchanges are allowed only for size or color variations (where applicable) and are subject to product availability.
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